THE HELLO CRAWLERS STORE RETURN & REFUND POLICY
We make every item just for you, which means we’re not able to accept returns or exchanges for things like a change of heart, a size that didn’t work out, or a color that wasn’t quite right. But don’t worry- if something arrives damaged, defective, or misprinted, we’ve got you covered! Just reach out and we’ll send a free replacement or refund your way, no need to ship anything back to us.
Heads up: Please let us know about any quality issues or missing packages within 30 days of your delivery date (or the estimated delivery date, if it never showed up). We’re not able to process claims after that window, so don’t wait too long to reach out!
We’ll Make It Right If…
- Your product showed up damaged or defective (think: a manufacturing hiccup, a warped print, or an ink issue)
- The design got misprinted (wrong placement, wrong colors, or the wrong item altogether)
- Your package got lost in transit
If it’s a quality issue, just snap a clear photo of the affected item and send it our way. Got several items with the same design affected? One photo showing them all together works great.
A Few Things We Can’t Cover:
- Ordering the wrong size or color
- A change of mind after your order arrives
- An incorrect shipping address entered at checkout (we can still reship it, though shipping costs will apply)
Shopping from Brazil? You’re entitled to cancel your order within 7 calendar days of delivery under the “right to regret” policy. Just pop over to our contact form or start a chat with us and we’ll take care of it!
Need Help? We’re Here for You!
Just email us at hellocrawlers@gmail.com with a quick description of what happened and a clear photo (or video, if a few items are affected). We’ll take it from there!